Shipping & Payment Information
We accept payment by cash, cash deposit, direct bank transfer and credit card (we do not accept credit cards for some items). Goods will not ship until full payment has been received. Goods paid for online by credit card cannot be sent until our credit card processor approves your payment. This can take up to 24 hours.
We ship with a number of courier companies. We do not provide tracking numbers by default but can should something go wrong. Delivery to a rural address (RD delivery) may attract a surcharge from the courier companies which we may pass on. Shipping to island communities such as Waiheke or Great Barrier may attract additional charges.
Delivery is often within two days of your payment being verified. Remember, payment verification may not be the same day your place your order. Electronic bank transfers sometimes do not show in our account until the next day.
Some items are not suitable for combined shipping. This is generally where one product will not fit inside the box of another. We will combine shipping where possible.
Pick up is available for most items but in some cases pickup cannot occur until the next day. Some items are stored in different locations and may need to be shipped to our pickup location in Orewa.